Frequently Asked Questions

Can I use my insurance?

Despite being considered a cash pay physical therapy clinic, the short answer is yes. Though we are not contracted with any private insurance companies, this does NOT mean you cannot use your​ insurance. In fact, we always provide each patient with an itemized invoice ("superbill") with all of the appropriate insurance codes so that claims may be submitted for re-imbursement. We also provide step by step instructions for seeking re-imbursement. 

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Unfortunately, due to the rules associated with Medicare & Medicaid, we are not able to treat patients with either of these forms of insurance coverage. 

Are there advantages to paying cash for physical therapy?

There are several potential advantages of opting for cash, also known as private pay, physical therapy. The main advantage is that you are ensured 

Why don't you contract with insurance companies?

As insurance re-imbursement rates decline, insurance based physical therapy practices have little choice but to increase patient volume for each therapist, so therapists are often required to see up to 2 or 3 patients per hour. Meaning, you may only be able to have a small portion of your session time face-to-face with your actual physical therapist while you spend the rest of your session with a therapy aide or tech. You may also be passed to different therapists between sessions, so continuity of care and progression may be stunted. This typically leads to increased recovery time and increased expenses overall. 

Do I need a referral?

You do not need to be referred by a physician to be seen by one of our providers. Washington state allows for direct access to physical therapy. There are no hidden fees, co-pays, or surprise bills. If you experience an injury, have chronic pain, or you are wanting to avoid injury and are seeking total body screening, you simply select the option and time that works best for you, and show up to your appointment.

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​Patient centered criteria for success and therapy recommendations

​Our focus is on positive patient outcomes. Our decision making is not dictated by insurance company rules or a corporate productivity formula. Our decision making is based on how you are responding to treatment, and if we are reaching your goals. If you are not noticing significant improvements within your first few visits, you will not be encouraged to continue therapy. Instead, we will work with you to help you find exactly what you need to get the results that you want.

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